With Acumatica Service Management we can help you streamline, reduce response times and costs, and improve first-time ratios, resulting in increased revenues and customer satisfaction that ultimately give you a competitive advantage.
Our Service Automation solution and Scheduling enables you to effectively manage the entire service lifecycle of your service orders and appointments, helping you get paid quicker and lower support costs – And less paperwork!
Service Management suite is built in Acumatica and seamlessly integrates all service processes with the Financial, CRM, Distribution and Project suites for a complete and comprehensive enterprise wide solution to provide a 360 degrees view of your business.
The Dispatch Calendar Board is beautifully and cleverly crafted. Get the right people to the right service orevery time.
Once you get an inbound Call from a Customer, quickly capture service needs and access customer, site, history, and resources information to shorten the time between call receipt and service or job assignment. Track resource commitments, match services to the best available resources, and schedule and if required generate work orders. Manage daily or weekly schedules automatically or using drag-and-drop.
A COMPREHENSIVE SOLUTION
- Scheduling, dispatching and call center
- Recurring services scheduling and contracts
- Custom forms – BETA
- Customer portal and self-service
- Mobile service management – Android & iOS
- Route management – Google integrated
- Parts management, inventory & BOM
- Customer equipment and product maintenance – BETA
- Cloud computing – Acumatica native module!
- , Healthcare and Education Services
- Industrial Manufacturing & Equipment
- Life Sciences & Medical Equipment
- Residential & Commercial Services
- High Tech Manufacturing
- Communications Equipment
- Energy & Utilities – Oil and Gas
- Real Estate and Facility Management
- Scheduling, Dispatching and Call Center
- Recurring Services Scheduling And Contracts
- Route Management
- Parts Management and Purchasing
- Equipment Maintenance
- Warranty Management
- Custom Forms
- Mobile Application
- Customer Portal And Self-Service